Luoyang TST Awarded The National Five-Star After-sales Service Certification

2026-07-20

Recently, after a comprehensive and rigorous review by the authoritative certification body registered with the Certification and Accreditation Administration of the People's Republic of China (CNCA), and in accordance with the national standard GB/T 27922-2011 "Evaluation System for After-Sales Service of Commodities," Luoyang TST Flaw Detection Technology Co., Ltd. successfully passed the full-dimensional quantitative assessment and was awarded the Five-Star After-Sales Service Certification. Five-star is the highest rating in the after-sales service field, requiring a comprehensive score of 95 or higher to be awarded. This national authoritative certification is a high recognition from the industry of our company's standardized, professional, and full-cycle service capabilities.

The Five-Star After-Sales Service Certification is a highly valuable official certification in the domestic service system. The expert review team conducted a multi-layered review, including document verification, on-site visits, and customer sampling follow-ups, covering dozens of indicators such as after-sales service organizational structure, pre-sales technical coordination, delivery and commissioning services, 24/7 response mechanism, on-site maintenance, customer training, fault handling, customer follow-up, and satisfaction management.

Compared to standard enterprise service models, the five-star certification sets stringent standards for service response time, nationwide service network, technical after-sales team, spare parts support, and full-process service record management. This successful certification signifies that TST's after-sales service system has fully met the highest national standards, creating a differentiated competitive advantage in the mining non-destructive testing equipment industry and providing significant leverage in bidding and large-scale industrial and mining project collaborations.

As a provincial-level specialized and innovative enterprise deeply rooted in the niche market of intelligent wire rope flaw detection in mining, TST leverages its proprietary full-magnetic information extraction core technology to create a full range of products including portable wire rope flaw detectors, online wire rope monitoring systems, and cloud-based intelligent monitoring platforms, serving thousands of industrial and mining enterprises nationwide, including coal mines, metal mines, port cranes, and petrochemical companies.

For many years, TST has adhered to a dual-core development strategy of "product + service," building a nationwide localized after-sales service network and constructing a complete service loop:

1. Pre-sales professional technical support: On-site surveys of mine conditions, customized intelligent flaw detection solutions based on mine hoisting equipment and wire rope specifications, and free safety inspection technical solution design;

2. Full follow-up on delivery and implementation: Equipment factory inspection, on-site installation and calibration, on-site operation training, one-on-one training for enterprise operation and maintenance personnel to quickly master equipment operation, data analysis, and hazard identification skills;

3. 24/7 rapid response mechanism: A 7×24-hour technical service hotline is established, enabling online remote troubleshooting and on-site engineer service within 48 hours in domestic mining areas to ensure uninterrupted safety monitoring of mining equipment;

4. Long-term operation and maintenance support service: Regular on-site equipment calibration, hardware repair, system version upgrades, and sufficient original spare parts inventory significantly reduce equipment downtime for maintenance;

5. Regular customer follow-up mechanism: Regular follow-up visits to mining areas to collect equipment usage feedback and continuously optimize product algorithms and hardware performance based on front-line working conditions.

From solution design to lifetime operation and maintenance, standardized service processes cover the entire equipment lifecycle, thoroughly solving pain points for mining companies such as lack of after-sales service for flaw detection equipment, long maintenance cycles, and lack of technical guidance, ensuring the stable operation of customers' wire rope monitoring systems and safeguarding the bottom line of safe production in mines.

Previously, TST successfully passed the review for specialized and innovative small and medium-sized enterprises in Henan Province, holding more than 70 independent patents, with high-precision flaw detection technology forming the foundation of its products; now, it has also obtained five-star after-sales service certification, achieving a dual upgrade of hard power in technology and products and soft power in standardized services.

With the increasing demands for intelligent transformation of mines and improved safety management, customers choosing flaw detection equipment not only value testing accuracy and equipment stability, but also long-term reliable after-sales support. The five-star certification is not just a piece of paper, but a solemn commitment to every partner: no matter what problems arise with the equipment, TST's professional technical team will provide full support, ensuring rapid response, professional handling, and long-term maintenance to eliminate any worries for businesses.

prev: Luoyang TST Flaw Detection Company Celebrates Dragon Boat Festival

next: TST NDT Empowers Safe Mine Production with Intelligent Wire Rope Inspection Technology